Senior IBX Technician IV

Job Summary: Troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities:

Installations

· Racks and stacks customer equipment

· Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

· Installs circuits requiring advanced fiber terminations

 

Queue Management

· Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting
· Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.

· Works with customers to troubleshoot issues

 

Cross Connects

· Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

· Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

 

Documentation/Reporting

· Maintains detailed written records of all work activity

Projects
· Designs and leads cage / infrastructure modification projects Training

· Completes all assigned training in a timely manner

 

Customer Management

· Supports customer satisfaction through timely and precise order execution

 

Qualifications

· BERT and SONET test equipment

We are an equal opportunity employer.
Women, minorities, veterans and individuals with
disabilities are encouraged to apply.