Integreon is a trusted provider of integrated legal, research and business support solutions to professionals, including law firms and corporate law departments, leading corporations, financial services organisations and professional services firms.  Our 2,000+ associates work globally to support our demanding clients, we also excel in business support services such as IT, document processing, human resources and finance.

We have a vacancy in our central London office for a full time Information Assistant. The purpose of this role is to support the Information Services and Business Intelligence (IS & BI) team in their delivery of the following services:

• Hard copy acquisition and management;
• Training on library resources and processes;
• Assisting the Research team with searches;
• Contributing to the promotion and development of the service
• Contributing to client account management
• The day to day administration and support of the IS & BI service.

Position expectations are as follows:

Collections management/administration: Undertake collections management duties within the Central Team and at client library sites (on a rota basis), including:
• Processing new orders from clients for journals and books.
• Liaising with clients regarding orders.
• Processing of new books (cataloguing and updating LMS).
• Journal administration.
• Updating client and Integreon systems.
• Reviewing new publications list.
• Administrative support around renewal of materials.
• Provide data to support electronic resource renewal/adoption.
• Password administration.
• Arranging for article copy requests to be provided.
• Physical library management (including admin support for client satellite collections, distribution of new materials, liaising with client post room).
• Providing admin support for budgeting work where required.

Intranet/knowledge management:
• Updating client intranet pages and regular posts (eg new books lists, comms).
• Uploading know how to client know how system.

Training administration, including:
• Tracking requests.
• Updating central training records.
• Booking training sessions with clients and suppliers.

General library service support:
• Support to the Business Intelligence and Current Awareness service (eg compiling and sending reports, pulling together simple requests, emailing regular alerts).
• Providing passwords.
• Arranging client-facing meetings for team members.
• Support on production of marketing materials for the service.
• Support on production of reports for clients (eg collating information for Monthly Account Reviews).
• Application of best practice.

Personal success characteristics:

• Organised and methodical.
• Communication and listening skills – ability to articulate positions/opinions clearly, effectively and objectively (verbally and in writing).
• Problem solving – anticipate and resolve problems before they happen.
• Interpersonal skills – develops and maintains effective professional relationships internally and externally.
• Flexibility – ability to adapt to changed responsibilities and new situations.
• Excellent IT skills.
• Good level of numeracy.
• Client focus – Is dedicated to meeting the expectations and requirements of internal and external clients.
• Creativity – has new, creative and unique ideas to problems. Encourages the creative initiatives of others.

Previous experience:

• Previous experience in an information services or related role, preferably in the legal sector.
• Experience of organising information and updating electronic records.


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